Nordic Scaling
Nordic Scaling
You are in the north. You are growing your business.
Growth needs customer service that is open all the time. That is why we build an AI customer service assistant right into your existing website.
What we help with
Every question gets an answer, even in the evening.
A small business gets the same questions over and over, and some enquiries go unanswered. The assistant answers questions about prices, services, opening hours and service area from your own information, around the clock.
- Construction and renovation
- Real estate agents
- Gyms
- Online shops
- Beauty and wellness
- Car repair shops
- Cleaning
- Removals
- Vets
- Accounting firms
What it does
A visitor becomes a ready lead.
- 1
A visitor asks
On your website in the evening or at the weekend, when you cannot answer.
- 2
The bot answers
From your prices, services and opening hours, instantly.
- 3
You get a ready lead
When the visitor is ready to buy, the bot asks for the details needed for a quote and sends them to your email.
Only your information. If the bot does not know, it asks the customer to get in touch.
Finnish and English. It switches language to match the customer.
On phones and computers. No need to rebuild your website.
Honest. The chat always says the customer is talking to AI.
Package and price
From 2 500 €
One-off fee, then 39 €/month for maintenance. No VAT is added.
The package includes
AI that does the work
- AI chat for customer questions
- Lead qualification: the bot asks for the details needed for a quote
- Lead notifications to your email
- Finnish and English
Additional languages 200 € each.
Setup
- Collecting your business information and training the bot
- Installation on your existing website
- Testing and approval before launch
- 30 days of fine-tuning
Maintenance 39 €/month
- Running the bot
- AI usage costs
- Updating the information when your prices or services change
No fixed term, 1 month notice.
Not included
Calendar booking, CRM integration, automatic follow-up messages, conversation reports, taking payments and receiving images. If you have your own booking link, the bot sends the customer there.
How we work
We build it, install it and maintain it.
The bot is live about a week after we have received the payment and your information.
- 1
Order
You accept the offer and pay the one-off fee.
- 2
Your information
We tell you what we need: price list, services, opening hours, service area and common questions.
- 3
Build
We build and test the bot in about a week.
- 4
Approval
You try the bot yourself and approve its answers.
- 5
Installation
We install the bot on your existing website.
- 6
Fine-tuning
We fine-tune the bot for 30 days.
Founder
Niila Björninen
I founded Nordic Scaling in Tampere when I noticed the same complaint kept coming up in business reviews: nobody answers the phone and messages go unanswered. Often the reason is not bad service, but that the owner simply cannot get to everything. That is why I build businesses a customer service assistant that answers when they cannot. I build every assistant myself at home, train it with the business's own information and look after it after launch too.
Frequently asked questions
Frequently asked questions
Do we need a new website?
No. The bot is added to your existing website.
Will it work on our website?
On most platforms, such as WordPress, Shopify and Wix. We check your website before invoicing.
What if the bot gives a wrong answer?
The bot only answers with the information you give it, and if it does not know, it asks the customer to get in touch. You approve the answers before launch, and we fine-tune the bot for the first 30 days.
Who installs the bot?
We do. You invite us to your site as a separate user, and we never ask for your password. If an agency runs your website, we give them the code and instructions.
Does the bot ask for sensitive information?
No. The bot never asks for personal identity numbers, card details or health information.
Can we cancel the maintenance?
Yes. Maintenance has no fixed term and the notice period is one month.
Is the one-off fee refundable?
The one-off fee is not refunded, but we keep fine-tuning the bot until you approve its answers. If we cannot deliver the bot, you get your money back.
Privacy
The chat always says the customer is talking to AI, as the EU AI Act requires.
The bot uses no cookies and conversations are not stored. The bot only loads when the visitor opens the chat.
We sign a data processing agreement with you and give you ready text for your privacy policy.
Get a 24/7 customer service assistant for your business
Leave your phone number and we will call you to explain how the bot would work on your website.